There are several situations in which you cannot request a transfer code for a domain name:
On hold
When a domain name is on hold this means that there are legal proceedings about that domain name.
Locked
If your domain name is locked, you cannot request a transfer code online. This also means that someone else cannot launch a transfer of this domain name via our site.
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1. Did you request the lock at your registrar or webmaster? Ask them to unlock it so you can request the transfer code again.
2. Did your registrar or webmaster automatically set the lock for you? Log into the customer panel and deactivate this option yourself, so that you can then request the code again. If that doesn't work, contact your registrar or webmaster to lift the lock.
Domain Guard vs Domain Shield
Domain Guard and Domain Shield are both services we offer to protect your domain name. They both prevent a hacker from requesting e.g. the following transactions:
- update the data of your domain name (e.g.nameservers, DNSSEC -data, etc.)
- change your domain name holder data
- move of transfer your domain name
- delete your domain name
There are some differences:
